Shipping policy

What is the delivery time of for an order?

In stock items usually ship in 3-5 business days. Contact us for details on the timing and scheduling of custom-built solution, generally 2-3 weeks for custom orders. Once your order is placed you will receive a confirmation with a projected shipping date, or lead time.

How are orders shipped?

All orders are expertly packed, bundled and shipped via LTL Freight, a regional less-than-truckload motor carrier providing reliable service through a network of over 200 service centers located in the United States (including Hawaii and Alaska), Canada and Puerto Rico, and globally connected with a proven network of over 350 service centers throughout Europe, Asia and the Pacific region. A FedEx ground shipping option is also available for smaller mirrors or accessories.

INTERNATIONAL SHIPPING POLICY

All customs and duty charges imposed by your port of entry are the sole responsibility of the customer. MirrorLite cannot be held liable for these charges. Please contact your customs broker or freight forwarder to make arrangements for clearing your shipment from your port of entry. International shipping quotes do not include customs and duty charges unless otherwise noted.

SHORTAGE POLICY

Customer must call us within 48 hours of receiving the shipment. If a claim is made at a later date, MirrorLite will not be held responsible. The shortage will be subject to investigation. If we find the claim is justified, we will either issue a credit or replace the merchandise. When shortage or damage is due to the freight carrier, a claim must be filed with the carrier within two (2) business days.

RUSH ORDERS

Rush orders and orders with delivery deadlines may be subject to an expedite charge of $85.00 per mirror due to the unusually short manufacturing lead time. A guaranteed freight delivery service is highly recommended and may be subject to an additional charge. MirrorLite cannot be held liable for late shipments if a guaranteed freight service is waived by the customer.

Procedure for Receiving Your Freight Shipment:

Prior to delivering your item(s), the carrier may contact you to schedule a convenient delivery appointment. Please be advised that the driver is only required to deliver the item “curbside” at the end of your driveway, or your dock. Some drivers are willing to do more, but to be safe please make any special arrangements with MirrorLite or the freight carrier prior to delivery. Any additional services such as inside delivery or liftgate will likely carry an additional cost and must be paid directly to MirrorLite.

Procedure for Receiving Your Freight Shipment: Upon delivery of the shipment, it is the customer’s responsibility to fully open and inspect all packages. It is also important to verify the quantity of the items received. Be sure that the number of items received matches the number of items on the delivery receipt. **If any damage or shortage is found, write a precise description of the damage or shortage on both your copy and the freight carrier’s copy of the delivery receipt. ** If you feel like this merchandise is damaged beyond repair then the merchandise should be REFUSED. Please do not sign for items that are or may be damaged unless it is noted on the form. If you refuse merchandise due to damages, contact MirrorLite immediately and we will pursue a replacement order for you and handle all of the dealings with the freight company.

Remember, once you sign for the shipment or give permission to the freight carrier to leave the merchandise, you are accepting the order in its current condition. All concealed damages must be reported within five (5) business days from when the package was received and DO NOT THROW AWAY CARTONS OR PACKING. If damage is not noted at time of delivery, we will still attempt to file a concealed damage claim with the freight carrier but we cannot guarantee the claim will be approved.